Cancellation Policy

At Family Presents, your satisfaction is always at our priority!

HOW DO I CHANGE OR CANCEL MY ORDER?

If you change your mind about your purchase, please contact us here and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 2 hours of placing the order. After that time, the order is locked for processing and can not be cancelled.

Please be informed that a management and processing fee (20% of your total order value) will be applied for the cancellation.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.