DELIVERY & PROCESSING DELAYS DUE TO COVID-19

Dear valued customers,

On behalf of everyone at Family-Presents, I sincerely hope you and your loved ones are safe and healthy at this time.

You may experience processing delays due to the increased volume and extended lead times for shipping so please allow from 4 – 6 weeks for orders to be shipped during these unprecedented times.

Shipments are experiencing delays in shipment processing, tracking and delivery. This is because of reduced domestic and international airline flight availability and strict safety precautionary measures. In short, delays are expected for all shipments as all carriers are working to keep up with the demand and the limited transportation flows.

Our client support team has also experienced higher than normal volumes of inquiries. We are working as quickly as possible to reply to your requests and that we need your patience as our response times are delayed.

As coronavirus has affected all aspects of life, we are in this together. This time reminds us that we are all connected like never before. We’re called upon to be our greatest selves with patience, understanding, and compassion. We apologize for this inconvenience and we are doing our best to serve you every day.

Thank you in advance—not only for your loyalty to Family-Presents, but for your patience and understanding! The staff at Family-Presents are with you and your family and hope that our products offer you some comfort and support as we take on this challenge together.

Best regards,

Family-Presents Team

FAQ’s

Q: ‘Is my order still coming?’

There could also be a bit delay along with your order as logistics are experiencing longer waiting times for processing orders, but rest assured it’s on its way to you.

Q: ‘How long will my order take to be delivered?

We strive to deliver the product within 25 business days. However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we ensure that the product reaches to you within 30 business days of purchase. Business days are Monday – Friday, excluding federal holidays within the United States.

After your order has been dispatched from our warehouse, you’ll receive an email detailing order tracking information. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse.

Q: ‘When will I get tracking information?’

You’ll receive tracking information as soon as your package ships, via the email you placed your order with. Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation. Please note it can take up to 7 business days from the date you ordered. You can also view delivery estimates during checkout.

Q: ‘Why have I not received my order yet?’

Due to unforeseen circumstances, it is possible that your order might get delayed. We always strive to deliver the product within 30 business days.