RETURN POLICY

WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?

At Family Presents, your satisfaction is always at our priority!

Submitting all evidences to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:

  1. Picture of shipping label
  2. Picture of product SKU
  3. Picture of the product and the error you found out (material flawed, different design, different size) 

Please contact our Customer Support team to start the complaint process. Please include the following information:

  • Order number
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.